At Xenia Adventures, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process to ensure your peace of mind.

Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

To initiate a return, please contact our support team at [email protected] with your order details and reason for return. Once your request is approved, we will provide you with the return instructions.

Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days after inspection. Refunds will be issued through the original payment method (for Cash on Delivery orders, refunds will be arranged through a suitable alternative as communicated by our team).

Exchange
If you wish to exchange an item due to a defect or damage, please contact us within 7 days of delivery. We will arrange for a replacement of the same item once verified.

Non-Returnable Items
Certain items such as personal-use gear, opened packaging, or items marked as final sale are not eligible for return or exchange.

Contact Us
For any return or refund inquiries, please contact us at:
Email: [email protected]